Before raising a query not currently covered by the e-Service please check the solutions below.

Raising a new query needs manual intervention whilst we identify which the nature of the query and identify the correct department to deal with your query and efficiently as possible. This may lead to longer response times before we can get back to you.

If you need to perform any of the following please click on the relevant link:

>> I have not received some or all of my goods

>> I need to return an item

>> I have a query about a product on your website

>> I am waiting for an update on an order (refunds ? returns ? backordered items)

>> I to wish log a complaint

To raise a new issue not covered above please click on the button below.

Raise a new issue